Customer Experience Guru
Why it Matters.
Exceptional Experiences Drive Loyalty.
In a crowded marketplace, exceptional experiences set brands apart. When every interaction feels seamless and personal, customers don’t just stay—they advocate. That’s the power of great CX: it builds trust, fuels growth, and turns engagement into lasting loyalty.
My Approach.
Blending Strategy, Empathy, and Innovation. I merge strategy with empathy to design experiences that connect. By combining data, creativity, and execution, I help organizations deliver seamless, human-centered journeys that strengthen loyalty and drive growth.
Results that Speak.
Turning Experiences into Tangible Business Wins. I design customer journeys that are seamless, personalized, and memorable—transforming experience into measurable growth. I’ve delivered:
Higher Retention Rates – Reduced churn through targeted engagement.
Growth from Upsell and Cross-sell – Increased customer lifetime value and organic expansion.
Industry Recognition for Outstanding CX – Honored for innovation and customer-centric excellence.
Explore Success Stories to see how I’ve elevated customer experience and delivered real results.
Featured Resources
Interview with Digital Marketing Master: The Art and Science of Targeting high value customers
On this episode of Digital Marketing Master, Abby interviews Jacqueline Woods, CMO at Teradata. Woods shares her unique career path, emphasizing the importance of understanding how a company makes money and building relationships with finance teams. She also discusses the value of telling relatable stories to drive outcomes and the importance of pricing in the marketplace.
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